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28 Years of Success!

Tel: +44 161 819 9922

Frequently Asked Questions

How and when to get hold of us

Assignment queries

Payments

Other course queries

 

 

How and when to get hold of us:

1. I need to speak to you, when are your offices open?

We are here from 9.00am-4.00pm, Monday to Thursday and until 3.00pm on Fridays. Outside of these times you can leave a message on our answerphone, (you can include your e-mail address, please make sure you spell any difficult words), and we will get back to you as soon as possible.

2. How do I contact Student Services?

You can contact us using studentservices@writersbureau.com or on 00 44 161 819 9955, fax us on 00 44 161 819 2842 or you can write to us at our head office address, The Writers Bureau, 8-10 Dutton Street, Manchester, M3 1LE

3. I've sent you an email and I've had no response, what should I do?

If you have sent an email to us and it has arrived in our inbox we will send you an automated delivery confirmation from our system. This tells you that your message has been received and that it will be responded to within five working days.  This may be in your junk/spam mail box if you have not added us to your safe list.

If you did not receive this automated delivery confirmation it may be that your message did not arrive with us. In this case please try sending the email again or contacting us by telephone if you are still not sure.      

4. I've sent a letter and had no response, what should I do?

Please allow up to four weeks for a reply. If you've not had a response within this time please contact us on 00 44 161 819 9922 or email us using studentservices@writersbureau.com

Assignment queries:

1. What happens when I send in Assignment One?

You should send Assignment one to the Head Office address at 8-10 Dutton Street, Manchester, M3 1LE. We will not allocate a tutor to you until we receive your first assignment for marking. We will send you details of your tutor along with your returned assignment.  You can also view details about our tutors in the Tutors section of this website. Assignments sent by post should be returned within two weeks. Please do bear in mind that post can sometimes be delayed due to public holidays or strikes, for example. Assignments submitted by email will be returned within ten working days. Please ensure that you have added us to your safe list so that our mail does not end up in your junk/spam mail box.

You can send in your first assignment by email, if you prefer, using these instructions:  send it to nfuk@writersbureau.com. If you cannot scan and attach the Personal Profile Questionnaire you can type it out and add it as an attachment. You should use the guidelines below for sending assignments by email:

In the subject line of the email please type "Assignment 1"or whichever assignment it is. Please also type your name and student number.

 

You should send your work in Rich Text Format (.rtf). Attach your assignment to an email as a single file - do not put each question in a different file. Do not send any graphics. Do not send zip files.

 

Please type your work in 12pt font - Times New Roman is preferred by editors; do not reduce the page size (100% zoom) and please type in double spacing.

 

For any emails other than completed assignments, please use: studentservices@writersbureau.com. Expect email assignments to be marked and returned to you within 10 days.

 

Please don't forget to put your email address at the top of your assignment, together with your name, enrolment number and assignment number. You can use View - Header and Footer for this, so it will not get in the way of your assignment.

 

Please read these instructions carefully to avoid having work returned for amendment. It would also be appreciated if you could use a virus checker before sending assignments by email.

 

We will allocate a tutor for you to work with when we receive your first assignment and you will be able to send future assignments directly to your tutor's email address.

 

2. What is .rtf?

Rich text format (.rtf) is a ‘save as' option. When you have completed your assignment click ‘save as', when you do this you will see a box that allows you to enter the desired name for the document plus the location it is to be saved. At the bottom of this dialogue box there is a drop down menu for the type of format you wish to save the document as. From this list you should choose .rtf.

 

3. What is double spacing?

 

Double spacing refers to the space between the lines of type. So you should have one line of typing and one line free.Like this:

 

The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the

 

lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps

 

over the lazy dog.

 

4. I am on the Comprehensive Creative Writing course and I want to study fiction first - can I do that?

 

Yes you can, all you need to do is send in the assignment marked F2 after completion of assignment 1.

 

5. Can I switch to fiction after starting on the non-fiction assignments?

 

Yes you can. Simply call or e-mail us and ask to move to the fiction part of the course. We will then send you the appropriate assignments and advise whether you need a change of tutor or not.

 

6. Can I send in more than one assignment at once?

 

We don't recommend that you do this. It is better for you to get your tutor's feedback on one piece of work before sending the next. By doing this you can take on board any comments they have made and avoid repeating the same mistakes.

 

7. Can I send in work other than the set assignments?

 

If you want the money back guarantee to remain in place please do not send in work outside of the set assignments. However, if you are willing to waive the guarantee, contact us to do this and you can then send in work of your own choice in place of the set assignments. So, you could send in parts of that book you've been writing or that short story you want assessed for a competition. 

  

Payments:

1. How can I make payments to you?

You can call us on 00 44 161 819 9922 or fax us on 00 44 161 819 2842 to make payment by credit card or you can pay the money directly into our bank account using the following details:

Account Name: The Writers Bureau Ltd
Bank Name: The Royal Bank of Scotland
Swift Number: RBOSGB2L
IBAN Number: GB07RBOS 160001 20277162

Sort Code: 16-00-01
Account Number: 20277162

If you choose to send your fees this way please make sure you notify us with:

  • the amount sent

  • date sent

  • your name, address and student number


Send the above details to: studentservices@writersbureau.com or to the address or fax number shown above.

Sterling Bankers Draft
You do not need a bank account to obtain a Sterling Bankers Draft. You can buy on at any bank that conducts foreign exchange. Always tell the bank that your payment is for educational purposes. If the bank needs proof of this show them The Writers Bureau prospectus.

Make the draft payable to ‘The Writers Bureau’.

When you have bought your draft send it to us in the post.

Don’t let the bank send your payment to us. This will cost you more and it will take longer to reach us.

The fees quoted do not include bank charges. Any small amount your bank may charge for a bankers draft must be your responsibility. Do not deduct it from your fees.

Cheques and Postal Orders
We can only accept cheques drawn on a UK bank and UK postal orders. Please DO NOT send cheques or postal orders in any other currency.

Please make payable to ‘The Writers Bureau’.

Cash

We can accept cash in:

UK – Sterling

Cyprus – Pounds

Qatar – Riyal

Europe – Euro

Fiji – Dollars

Saudi Arabia – Riyal

US – Dollars

Hong Kong – Dollars

Singapore – Dollars

Any Western European Currency

Korea – Won

South Africa – Rand

Australian - Dollars

Macau – Pataca

Taiwan – Dollars

Bahama – Dollars

New Zealand - Dollars

UAE – Dirham

Bahrain – Dollars

Malaysia – Ringgit


Bermuda – Dollars

Oman – Rial


Canada - Dollars

Papua New Guinea – Kina



If you send cash we recommend that you send it by registered post.
In some countries there is a legal limit on the amount of money you can send in currency notes. You must make sure you keep within any limit that applies to your country.

Other course queries:

1. I can't find markets, what should I do?

Firstly, don't fret - this is something a lot of new writers worry about, but there's no need. There are hundreds of markets out there, many more than you see on the shelves of your local bookshop/newsagents.

The best way to start your research is to get hold of a market research book. The one we suggest is The Writers' and Artists' Yearbook. This can be found for sale in the ‘Resources for Writers' section of our website and at any good book shop or at your local library on the reference shelf. If you are overseas you can purchase it via our website, as above, or direct from Amazon.com. It contains a wealth of information about UK publishers - including contact details, whether they accept freelance work, what kind of work they publish etc, plus lots of other useful information about the publishing business.

You can also search online for publications using a search engine such as Google. You can usually request back copies of magazines from the publishers via the website.  

2. How long does it take for course materials to arrive?

You will receive the full course materials if you live in the UK and they will be delivered by courier. They should be delivered about seven-ten days after your enrolment. They need to be signed for. If you miss the courier just call them to re-arrange delivery. However, if you would like the materials sent to an alternative address please contact Student Services.

In our experience when you live overseas the materials may take up to four weeks to arrive with you. If you have not received them after this amount of time please contact us so that we can arrange for them to be resent to you.

3. How do I return to studying with you after a long break?

If you are returning to studying with us after a long break you are free to do so. However, there are a couple of things you need to consider. Firstly, how long have you been enrolled with us? The last course update we carried out was in 2014. However, not all students will need to purchase updated materials. If you enrolled prior to 2014 please contact us to find out if you need updated materials. The cost of an updated set of course materials is £60.00. You will receive a complete course pack, the same as you would if you were to enrol with us today. If you would prefer to receive your materials electronically and study them online, the charge is only £30.

If you wish to re-do assignments that's fine - we will charge £10.00 for each assignment submitted again. 

The second point you need to consider is whether you have paid your course fees in full. If you have, simply send in your next assignment when you are ready to re-activate your account with us. If you have not, or you are not sure, please contact student services so that we can check and make arrangements for any outstanding payment to be made.

Note: For students enrolling after January 2016 there is a two year time limit on all courses and a £60 administration fee will be chargeable for any extension to this.   

4. Can I talk my tutor?

At the moment students cannot talk directly to their tutor, however, you can contact them by e-mail if you submit your work that way, by letter through the head office address at 8-10 Dutton Street, Manchester, M3 1LE, England or you can talk to the friendly Student Services team on 00 44 161 819 9922 or email them at studentservices@writersbureau.com.

 
 

Sarah Plater Writers Bureau's Writer of the Year 2017

“I’m currently working on my fourth book, have been paid for my writing by at least 15 different magazines, and now earn half my income from writing – all thanks to The Writers Bureau’s course."

Sarah Plater - Writers Bureau Writer of the Year 2017

Read Sarah's full story.

Vassiliki Plomaritou"I always felt that I wanted to be a writer and write stories for children and novels for young adults. It was then that I did an enormous amount of internet research and discovered The Writers Bureau Writing for Children course. In eight months, I had two books under publication!"

Vassiliki Plomaritou

Sarah Leavesly"Since starting The Art of Writing Poetry course, I have been published many times under my pen name Sarah James, won competitions and made money."

Sarah Leavesley

 

Noel Gama"I was so excited about the immense potential of the Internet that I enrolled for yet another Writers Bureau course, ‘Writing for the Internet'."

Noel Gama

 

Gilian Atack

"The course has helped me write a story that evokes strong emotions; the constructive but motivational feedback I received from The Writers Bureau has helped me knock down the barriers to self-doubt. Recently, I held my first book launch where I talked about how and why I wrote my story."

Gillian Atack

Read Gillian's Story

Cathal Coyle

"My short-term intention is to continue combining writing for newspapers and magazines with my current job. I'm enjoying my writing 'sideline' but I may find as time goes on that I want to make the transition to full-time writer."

Cathal Coyle

 
Association of British Correspondence Colleges
British Institute for Learning and Development

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